Reebonz (Online Shopping)

Date Ordered: 20th Jan'14

Date Received: 24th Jan'14 & 27th Jan'14

Spent: S$97

I ordered a necklace and 2 leather bracelets from Reebonz on impulse. Haha.. I'm a sucker for accessories (and leather bracelet is so IN now!), and what's more, they get delivered to my doorsteps, I don't even have to do it physically [(but virtually ;-)].

Adrianne Multicoloured Chain Necklace

Adrianne Wrap-Around Leather Bracelet

Adrianne Faux Leather Skinny Wristband

I was counting the number of "business days" as Reebonz will deliver in 3 working days, my friend confirmed it. Actually I got it on the 4th working days, maybe that's how they count it. I was surprised by their packaging! God! So nice! And more surprised to find out that they are located just very very near my office.

Oh ya, I got them delivered to my office instead coz I just couldn't wait!

The paper bag is solid

Very nice red packets for CNY too!

I was very excited when I saw this nice box.. but was wondering why is the box so small?
Can it contain all my purchases?

True enough.. it couldn't.. only 1 out of my 3 accessories came! Boohoo!
To make it worse, one of the strand was not hooked.. Double boohoo!

And so I "lodged" a complaint immediately on their website for the defect, and later on I gave them a call. Thinking it would save them a trip if I could make them bring a replacement for the necklace when they deliver the other 2 bracelets. Brilliant isn't it?

NOT!

To be honest, I didn't get any reason why my bracelets didn't come together. I was told she would get back to me by the end of the day. And I can't ask for replacement when they deliver them coz they need me to "lodge an official" complaint via their website so that they could "process".

And immediately she offered a REFUND instead. I told her I like the bracelet very much, I do not want a refund, I would like to have a replacement. She acknowledged my request and asked me to "lodge" the request and they would process it on the following Mon (it was a Fri when I called them). So I asked when I would be able to get it back, she said "can't confirm can get back by CNY".

What?! I need it by CNY! So I said fine, I will get someone to fix it! And so I did (that night)...

At the end of that day, when I thought they would not call, they really called! The Customer Service is a different one this time. She told me there was only 1 bracelet ready for delivery and that the other one (the pink double leather) is physically in their stock but they were not able to release due to some miscount during their stock take end of the month before.

If I were nasty, I would really ask her, what has their stock take has got to do with my order? I only want to know when I can get my purchase?!

So, after repeating to me a few times that she can't release, and that I would get the other one only after CNY, I asked that she sent the one she could release first. I want to wear it for CNY!

And so I get the 2nd delivery on 27th Jan'14.. I was only expecting ONE obviously, but both bracelets arrived! I was puzzled, but it was a happy surprised. Haha!

To be honest I was a little disappointed this is not bright orange as I expected,
but Reebonz did put a footnote that colour on the website could vary from the actual product.

However, this bracelet dropped out thrice when I wore it on 2nd day of CNY!
I nearly lost it at one point! :-(

Anyway, it's nice isn't it!

This is one of my favorites.. swarovski element make it so elegant.
And it's buckled, so it'll not drop out, wish it was wider though.
I love it nonetheless!

To be honest, I was quite disappointed with Reebonz. It was supposed to be a purchase from a leading online shop for luxurious items, but other than the packaging, the experience didn't feel luxurious at all.

Oh well, probably coz I just spent S$97 on some accessories and not the bags? Hehehe..

By the way, they finally replied to my "complaint" on 29th Jan'14 asking about my defect and asked me to provide them with images on the affected areas so they can look into my concern. I replied that I've got it fixed, but I sent the photo nonetheless.

As expected.. no response since.

AND I'M SUCH A SUCKER..

I BOUGHT A BALLY BELT FOR MY HUBBY AT S$299 ON 24TH JAN'14 (thank God we received it safe and sound without any obstacle)

AND A BCBGMaXAZRIA EVENING CLUTH AT S$150 YESTERDAY!

GRRRR.....

Updated on 10th Feb'14:

And I got my clutch the next day!! Yippie!